Terms of Service

Working draft · Last updated 6 July 2026

These terms govern use of the service (the "Service"), operated by ⟦COMPANY LEGAL NAME — to be inserted at incorporation⟧ ("we", "us"). By creating an account or connecting a Salesforce org you agree to them on behalf of your organization (the "Customer").

1. The Service

The Service detects Salesforce errors, explains them, and files tickets in tools the Customer connects. What we process — and what we deliberately never touch — is described in the Privacy Policy, which is part of these terms.

2. Beta / design-partner period

• No SLA. During the beta the Service is provided "as is" and "as available", without availability or support commitments. We aim for high availability and monitor it, but do not warrant it.
• Feedback license. If you give us feedback, suggestions, or ideas about the Service, we may use them without restriction or obligation. This never extends to your data — only to the feedback itself.
• Free of charge. The beta is free. If we introduce paid plans we will give design partners at least 30 days' notice and honor any early-access pricing we have agreed with you in writing.

3. Customer responsibilities and acceptable use

• You must have the authority to connect the Salesforce org and ticketing tools you connect, and your use must comply with your agreements with those providers.
• Keep credentials and extension keys confidential; tell us promptly about any suspected compromise.
• Do not: attempt to access another customer's data; probe, scan, or test the vulnerability of the Service except under our responsible disclosure process; resell the Service; use it to violate law or third-party rights; or reverse engineer it except where law permits.

4. Data

As between the parties, the Customer owns its data. We process it only as described in the Privacy Policy and, where executed, the Data Processing Addendum. Customer admins can disconnect the Salesforce org and delete synced data from the product at any time.

5. Intellectual property

We own the Service, including all software, models of our own making, and documentation. You own your data and anything you export. Neither party receives rights in the other's property except as stated here.

6. Warranties and liability

• The Service is provided without warranties of any kind during the beta, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• Explanations and suggestions produced by the Service are assistive output generated in part by AI. They can be wrong. They are not a substitute for administrator judgment, and we are not responsible for changes you make to your Salesforce org.
• Liability cap: to the maximum extent permitted by law, each party's aggregate liability under these terms is limited to the greater of (a) the fees paid by the Customer in the 12 months before the claim and (b) USD 100. Neither party is liable for indirect, incidental, special, or consequential damages. Nothing here limits liability for willful misconduct, or either party's breach of confidentiality, or amounts that cannot be limited by law.

7. Termination, export, and deletion

• Either party may terminate at any time during the beta, for any reason, on notice.
• On termination we will, on request made within 30 days, provide an export of Customer data in a machine-readable format, and we delete Customer data from production systems within 30 days of termination (backup copies expire on their normal schedule, at most 35 days later). ⟦backup retention window — confirm with 16.x infra⟧
• Sections 5–8 survive termination.

8. General

These terms are the entire agreement about the beta and supersede prior discussions. We may update them with 14 days' notice to your admins by email; continued use after that is acceptance. Governing law and venue: ⟦JURISDICTION — counsel to complete at incorporation⟧. Contact: hello@rootcase.io.